Have a business line for your company? Chances are customers have been texting your number and these sms inquiries have been lost in the abyss. Fortunately, many businesses are using Ytel to sms enable their business lines with ease. Once the business local phone number or toll free number is sms enabled by Ytel, the companies are using Inbox to manage conversations with their customers. Many companies then utilize Keyword advertising to drive inbound texts, designed in Workflow, and tracked in Tracking! Example: Text "Keyword" to 800-XXX-XXXX for our latest coupons!
Many people today send a quick text to their Barber or Salon to see when they can get in for a hair appointment. It's quick, simple, and you don't have to stop what you are doing to talk to someone on the phone. Hair Salons, Stylists, and Barbers use INBOX to engage with their customers and schedule the next appointment. Contacts hold the conversation history and other important information. APIs for SMS are often integrated into the calendar program to initiate an appointment reminder for their upcoming styling!
Using the API to build communication capabilities into any application is simple. Many mobile app companies use the api to add call and sms features to their software. An example is scheduling an appointment in the app and at the right time receive an SMS reminder for yourself with the appointment details. Google calendar integrations via Zapier are also handy for getting SMS reminders when calendar events are up coming. Many users also prefer to receive a phone call with the appointment details via text to speech, where they can choose to initiate the call to their appointment or reschedule it for another time, all while on the line.
